By booking services through this website, you agree to abide by these terms of service. If you disagree with these terms, please refrain from booking services with us.
Using our online booking service does not guarantee a reservation for your preferred date and time. You will receive an email or phone call to confirm your booking.
To reserve your cleaning date and time, you need to provide a debit or credit card for payment. We do not accept checks, cash, Paypal, or any other forms of payment.
A pre-authorization hold for the quoted cleaning fee will be placed on your debit or credit card 24 hours before your service date.
The number of cleaners assigned to your home depends on its size and current state. Typically, we send one or two cleaners for most jobs. However, for more complex cleaning tasks, we may assign more than two cleaners.
For our recurring customers, we strive to maintain consistency by sending the same cleaner for each appointment. However, we cannot guarantee this and in cases where we can't, we will limit the rotation to no more than two different cleaners.
Rest assured, all our cleaners undergo rigorous interviews and background checks before joining our team. We hold our staff to high standards of integrity and accountability.
We reserve the right to deny or terminate service due to safety concerns, inappropriate situations, the presence of weapons on the premises, severe clutter, or disconnected utilities.
Our cleaners can choose to leave if they find the home extremely unsanitary or feel unsafe. If you book a cleaning under unreasonable conditions, the cleaners may refuse service on the spot, and you will be charged a cancellation fee.
The price for our cleaning service is based on cleaners devoting all their time to cleaning. Therefore, we ask you to spend a few minutes tidying up to give the cleaners easy access to the areas to be cleaned, such as floors, countertops, and tabletops. If you prefer our cleaners to handle these tasks, please call our office in advance. We can then adjust your service to include our basic tidying and decluttering add-on per room.
The following services are available for an additional charge:
We're happy to work around pets, but we request limited indoor activity to maintain cleaning efficiency and safety. If your pet becomes anxious or poses a safety risk, Sunshine Clean Pros reserves the right to remove our cleaners from your home.
Our cleaners are instructed not to enter a house if they perceive an animal as a threat, as pets may behave differently when family members are not around. If the cleaner's removal is due to aggressive pets, our cancellation policy will be enforced.
Please note that while our instant prices are based on years of experience, we may need to adjust them according to the actual condition of the house. In the event that the job requires more time than anticipated, we will contact you to inform you. If we can't reach you, the crew will have to leave and a
cancellation fee will be charged.
We also reserve the right to reevaluate rates at any time, based on the time it takes to deliver our service to the client's satisfaction. If the cleaning time varies significantly from the original estimate, Sunshine Clean Pros will contact the client to discuss any necessary price or service revisions.
To reserve your cleaning date and time, you need to provide a debit or credit card for payment. We do not accept checks, cash, Paypal, or any other forms of payment.
A pre-authorization hold for the quoted cleaning fee will be placed on your debit or credit card 24 hours before your service date.
While we do not offer refunds, we are committed to providing our clients with the best possible service. We understand that errors can occur, as we are human. If you notice any mistakes, please contact us by email or phone within 48 hours. We will rectify the error at no charge.
Recurring discounts apply starting from the second cleaning service. If you skip cleanings such that your cleaning frequency drops below the initial setup, your price will increase to match the lower frequency rate. Should you miss three or more consecutive scheduled cleanings, your next cleaning appointment will be priced according to our deep clean rates.
Clients' cleaning rate adjustments can be made anytime during the year in case of changes to the frequency of their established service schedule or living situation. These changes could include a remodel, change of address, change in the number of people living in the home, or a significant addition of
furniture, among others.
The customer's rate will be increased annually by an amount not exceeding 8% of the client's current rate.
The client is responsible for providing Sunshine Clean Pros personnel access to the service location on the scheduled service day. If our team is unable to enter the client's home, we will attempt to contact the client to arrange entry.
However, if we cannot establish contact within 30 minutes of the team's arrival, the scheduled cleaning will be canceled. The client will then be charged a $75 late cancellation fee. This fee is necessary to compensate our cleaners for unexpected lost revenue and travel time. To avoid this fee, please
provide us with a method (key under mat, access code, etc.) to access the service location.
Service reliability is extremely important to us. As we reserve a specific time slot just for you, we require a minimum of 48 hours' notice for any cancellations or rescheduling. Failure to do so may result in a $75 late cancellation/rescheduling fee.
If your home has a security system, please ensure it is turned off. Alternatively, provide our office with the code and usage instructions. If the code changes, notify us to prevent a lockout charge.
If you request us to use your vacuum, please note that we will not accept any liability for damage to the unit. As we are not responsible for its maintenance, we won't be accountable for any repairs. This is crucial to understand because if the vacuum is not functional when we arrive to clean your home, we won't be able to vacuum any carpet or hard floor surfaces.
We supply the equipment and products necessary for a thorough home cleaning. If you prefer us to use only green cleaning products, please inform us before we start the service.
Should you want us to use your cleaning supplies, please note that we cannot be held responsible for any damage associated with these products. In such cases, we kindly ask that you have the cleaning chemicals and supplies ready so we can conduct our service as efficiently as possible.
Mold removal is a specialty, and we cannot assume liability for any mold-related risks in clients' homes.
We do not clean homes affected by hoarding or areas containing any animals or human body fluids, including blood, feces, vomit, cat litter boxes, bird cages, urine, or other excretions.
For safety and liability reasons, our employees cannot climb higher than a step stool or work outside your home. They also cannot move objects heavier than 35 pounds. If you want areas behind heavy objects cleaned, please move these objects prior to the cleaning session.
While rare, the possibility of breakage or damage during cleaning exists. Our cleaners take reasonable care while cleaning your home, and we have insurance for any damage or breakage caused by our team.
However, we do not assume liability for damage resulting from normal wear and tear, improper installation of items in your home, or for artwork, collectibles, and family heirlooms not disclosed during the booking process.
This includes, but is not limited to:
Please notify us within 24 hours of any breakage or loss of personal items. We
will attempt to replace the item identically, but this is not always guaranteed.
We aim to minimize drive time by strategically scheduling our cleanings, which helps us maintain low prices and avoid trip fees. While we strive to accommodate specific time requests, we cannot guarantee them due to the unpredictable nature of our business, traffic jams, weather, and mechanical issues.
Please allow us the flexibility to schedule our cleaning anytime between 8:00 am and 5:00 pm. We typically do not start more than 30 minutes earlier or run more than 60 minutes later than the scheduled appointment time. If we are running late, the Sunshine Clean Pros office will contact you via call or text.
Sunshine Clean Pros is closed for business on certain holidays. If your scheduled day falls on a holiday, we will contact you to reschedule. The following holidays will be observed:
We will close for business if adverse weather conditions make it unsafe for our cleaners to travel to and from jobs within our service area. The safety of our cleaners is our highest priority.
If the client decides to leave a door unlocked or places a key under a mat or in any other unsecured location for cleaners to gain entry, Sunshine Cleaning Pros will not be responsible for any damages or theft occurring in the client's home
As a valued customer, we kindly request that you refrain from soliciting any of our cleaning staff for direct hire. Each of our professional cleaners undergoes a thorough background check and reference verification. We invest significant time and money in every new cleaner before they are permitted to enter our customers' homes.
Any claim related to the Sunshine Clean Pros website will be governed by the laws of the State of New Jersey, without considering any conflict of law provisions.
We have made every effort to ensure our website is useful, informative, helpful, and honest. We hope we've achieved this, and welcome any feedback for improvements or changes that could make finding the information you need even easier.
Sunshine Clean Pros reserves the right to change these terms of service at any time without prior notice to you.
